Customer service specialist calls 73-year-old woman and gets more than he bargains for in the best possible way

The hard work you do gets overlooked and you often have to bend over backwards for an annoying customer who doesn’t bat an eyelid to your efforts (none of this is based on personal experience, honestly).

Sometimes, in these roles, you have to savour the brighter moments – and when they are as good as what customer service specialist, Ryan Shipley experienced recently, you’ll be sure to remember them for years to come.

During a routine call to a client, Ryan noticed that something was a little different and more peculiar than that he is used to.

You see, the 73-year-old woman on the other end of the line was an avid World of Warcraft gamer, who would take his call until she completed the raid that she was currently involved in.

So, Ryan, being a decent person, did hold for 30 minutes until she returned to the phone. When she did they had the most wholesome and heartwarming conversation imaginable.

You can read their full back-and-forth in the Facebook post below:

Ryan: Okay, so to complete the order I’ll need your credit card number.
Member: You’ll have to call me back, I have to go upstairs to get my purse.
Ryan: I can hold.
Member: I won’t be able to go up for, probably twenty minutes, I have to finish this dungeon and beat Razor Finn.
Ryan: What?!?
Member: Actually, give me thirty minutes, just in case!!!
Ryan: Okay…will do.
*wrote notes in the account about calling member back after she beats a boss in World of Warcraft*
*thirty minutes later*
Ryan: So, I’m dying to know.
Member: What?
Ryan: Did you beat Razor Finn, is Azeroth safe?
Member: Yeah, he ain’t nothing, just part of the grind. I bet you were surprised when I told you I was playing World of Warcraft, huh?
Ryan: Whaaaatttt, no not at all…yes, I was actually surprised, if you don’t mind me asking, how old are you?
Member: I’m 73! And I play games every day, ten to tweleve hours, I’d rather play game and slay monsters than knit like some old lady.
Ryan: I want to be you when I grow up.
Member: Age is just a number, honey. I didn’t even start playing games until 8 years ago, my grandson got stationed overseas in Afghanistan and I wanted to be able to talk to him, so me and my sister started playing with him. We’d go on raids and talk about our day, I’m actually better than he is at the game now, he HATES IT!!!
Ryan: You’re pretty much my hero now.
Member: I didn’t know what leveling up meant or anything, I freaked out when I found my first weapon, God, I was such a noob. If you play let me know, unless you’re Alliance, I HATE Alliance, I’m Horde until the day I die.
Ryan: I’m speechless, which is weird for me.
Member: I can’t wait until the Dark Moon Festival!!!
Ryan: I have no idea what that means, but me either…
Member: I’d love to talk more, but I gotta keep grinding out my new character!
Ryan: I respect that, being awesome is a twenty-four hour a day job…

Just so lovely that our heart can barely take it. Who would have thought World of Warcraft could bring together people like this?